Customer Solution Ambassador
FirstBank•Lexington, TN
•Onsite
About The Position
The goal of the Customer Solution Ambassador is to solve customer requests and improve customer experience by providing a “drum roll please” experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.
Requirements
- At least one year in customer service is required.
- Strong computer skills required.
- Ability to work Saturday and evening hours.
Nice To Haves
- Bilingual in Spanish is HIGHLY preferred.
- Call Center experience is a plus.
- Banking experience highly preferred.
Responsibilities
- Solve customer requests and improve customer experience.
- Provide customers resolution on first contact.
- Achieve individual key performance goals and Customer Satisfaction scores.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
