Customer Services Specialist

AURORA FURNITURE MANUFACTURING LTD•Calgary, AB

9h•CA$23 - CA$30

About The Position

We are looking for a friendly, professional, and highly organized Customer Service Specialist to join our team. This position is ideal for someone who enjoys helping customers, solving problems, communicating clearly, and working in a fast-paced environment. As a Customer Service Specialist, you will be a key point of contact for our customers. You will assist with inquiries, orders, product information, delivery updates, and issue resolution while ensuring every customer receives prompt and professional service.

Requirements

Strong verbal and written communication skills.
Professional and confident telephone and email etiquette.
Strong attention to detail and organizational skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Strong problem-solving skills and a customer-first mindset.
Comfortable working with computers, email, Microsoft Office, and order-management or CRM systems.
Ability to work independently while contributing positively to a team environment.
Reliable, punctual, and accountable.

Nice To Haves

Previous 5-7 experience in customer service, order processing in trading business environment is preferred. (Less experience will be considered as Customer Services Representative)
Genuinely enjoys helping customers.
Takes ownership of customer questions and problems.
Communicates clearly and professionally.
Remains calm and solution-focused when dealing with challenging situations.
Pays close attention to details and accuracy.
Is comfortable learning new products and systems.
Works well with different departments and team members.
Takes initiative rather than waiting to be told what to do.

Responsibilities

Respond to customer inquiries by phone, email, and other communication channels in a professional and timely manner.
Assist customers with product information, pricing, availability, orders, and general questions.
Enter, process, and update customer orders accurately in company systems.
Provide customers with order status, delivery updates, and other relevant information.
Investigate and resolve customer concerns, complaints, order discrepancies, and service issues.
Coordinate with sales, warehouse, delivery, purchasing, and other internal teams to resolve customer requests.
Maintain accurate customer information, notes, and records.
Follow up with customers to ensure questions and issues are fully resolved.
Identify opportunities to improve the customer experience and communicate recurring issues to management.
Maintain a positive, professional, and customer-focused attitude.
Perform other administrative and customer service duties as required.