Customer Care Specialist, Travel Services
About The Position
This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. In this role you’ll help customers understand our travel insurance offerings and make confident decisions about their coverage. In the World Service Center, you will take a consultative sales approach, listening to customer’s travel plans and recommending the insurance product that best fits their needs. If you are interested in a fast-paced environment, with opportunities for career growth, this is the role for you!
Requirements
- High School Diploma or equivalent.
- Strong communication skills and customer service experience.
- Ability to multi-task and stay organized
- A positive attitude and passion for helping others.
- Ability to navigate multiple systems while effectively handling calls.
- Attention to detail and accuracy when documenting information.
- Ability to work 2nd shift between 12pm-10pm Monday-Friday with rotating weekend
- A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions.
Responsibilities
- Answer incoming calls, delivering top-notch-service and providing clear and accurate information on our products and services.
- Use strong listening skills to effectively cater to our customer’s specific travel needs.
- Solve problems creatively and think outside the box.
- Document interactions with precision and professionalism.
- Collaborate with leadership and teammates to continuously build skills.
- Maintain knowledge of our insurance products, services and overall benefits.
Benefits
- Shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am
- Regular annual and personal leave benefits
- Volunteer leave
- Comprehensive paid parental leave scheme
- Competitive high-deductible health plan
- EAP programs
- Access to health and well-being activities
- 401(k) program with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
