Customer Care Specialist, Travel Services

Zurich Insurance Group • Houston, TX

7d • Hybrid

About The Position

In this role you’ll help customers understand our travel insurance offerings and make confident decisions about their coverage. In the World Service Center, you will take a consultative sales approach, listening to customer’s travel plans and recommending the insurance product that best fits their needs. If you are interested in a fast-paced environment, with opportunities for career growth, this is the role for you!

Requirements

• High School Diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multi-task and stay organized
• A positive attitude and passion for helping others.
• Ability to navigate multiple systems while effectively handling calls.
• Attention to detail and accuracy when documenting information.
• Ability to work 2nd shift between 12pm-10pm Monday-Friday with rotating weekend
• A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions.

Responsibilities

• Answer incoming calls, delivering top-notch-service and providing clear and accurate information on our products and services.
• Use strong listening skills to effectively cater to our customer’s specific travel needs.
• Solve problems creatively and think outside the box.
• Document interactions with precision and professionalism.
• Collaborate with leadership and teammates to continuously build skills.
• Maintain knowledge of our insurance products, services and overall benefits.

Benefits

• Shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am
• Hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
• Comprehensive onboarding experience, continuous professional development, and a supportive work environment.
• Regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
• Competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED