Customer Services Specialist( 20/24 hr.)Canal Winchester Branch
About The Position
As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. This is a part-time, non-exempt role at the Canal Winchester Branch, scheduled for 20/24 hours. The listed schedule is Monday and Tuesday from 4:00–8:00 p.m., Thursday from 2:00–6:00 p.m., alternating Friday/Saturday shifts from 9:00 a.m.–6:00 p.m., and Sunday from 1:00–5:00 p.m. as assigned one in five. Starting pay is $18.01–$23.26 per hour, commensurate with experience.
Requirements
- High school diploma or GED.
- Ability to express oneself effectively and concisely, orally and in writing.
- Knowledge of Internet and database services.
- Ability to operate library technology, including a personal computer, email, software programs such as Windows/Microsoft Office, and other job-related equipment and systems.
- Ability to use reliable transportation to promptly report to the job assignment and other locations as required.
- Work requires occasional lifting or pushing of up to 100 pounds and frequent lifting or pushing of up to 50 pounds.
Responsibilities
- Process and sort returned materials, reserved items for delivery, expired reserved materials, and new materials accurately and efficiently.
- Support the location’s customer service plan by greeting customers; answering basic reference and directional questions through in-person, phone, email, or instant-message channels; locating or retrieving materials; assisting with library technology; supporting the code of conduct; helping prepare programs at the location and off-site; and sharing early literacy skills.
- Assist customers with library card accounts, including processing applications, verifying account information, explaining and enforcing account rules, accepting payments, and ensuring account accuracy.
- Manage money at the location by balancing and reconciling cash drawers, checking receipts and records from money collection machines, preparing deposits, and completing reports.
- Resolve customer account disputes by interviewing customers, analyzing account information, communicating about the situation, and negotiating.
- Assist with location operations, including opening and closing, locking and unlocking doors, ordering and maintaining supplies, maintaining public materials and bulletin boards, managing lost and found collections, keeping the location neat and inviting, creating daily task schedules, gathering and reporting statistics, and completing clerical duties.
- Maintain the library collection by identifying and resolving material problems, cleaning materials, processing withdrawn and donated materials, pulling materials for information staff review, maintaining customer reserve shelves, and processing reports involving searches for library materials.
- Provide one-on-one training on library technology to customers and staff and may assist Information staff in classroom settings.
- Troubleshoot technology problems at the location and notify and coordinate with Information Technology staff as needed.
- Coordinate volunteer activities and orient volunteers and new staff to Customer Services Specialist tasks.
- Perform additional assigned duties, including serving on task forces and committees.
Benefits
- Robust benefits package supporting physical, mental, and financial well-being.
- Comprehensive medical, dental, and vision plans.
- Qualified employer for Public Service Loan Forgiveness.
- Access to mental health resources and employee assistance programs.
- Generous paid time off and leave options.
- Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment and savings plans.
- Voluntary and supplemental insurance plans.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
