Customer Services Specialist- LHG (20/24 hr.) Main Library

Columbus Metropolitan Library • Columbus, OH

6h • $18 - $23 • Onsite

About The Position

The Customer Services Specialist supports customers at the Main Library’s Local History & Genealogy Department, serving as a primary point of contact by providing customer service, resolving needs, and connecting people with appropriate resources. The role also supports Local History & Genealogy operations through scanning, digitization, and processing historical materials.

The position is part-time, non-exempt, and scheduled for 20/24 hours. The stated schedule is Tuesday 11:00 a.m.–8:00 p.m.; Wednesday 10:00 a.m.–2:00 p.m.; alternating Friday/Saturday shifts 9:00 a.m.–6:00 p.m.; and Sunday 1:00–5:00 p.m. (one in three, as assigned). Starting pay is $18.01–$23.26 per hour, commensurate with experience.

The work environment includes offices, meeting and training rooms, libraries, and residences or commercial vehicles, with everyday risks or discomforts requiring normal safety precautions. The role requires occasional lifting or pushing of up to 100 pounds and frequent lifting or pushing of up to 50 pounds.

Requirements

• High school diploma or GED.
• Ability to learn new technology quickly and adapt to changing technical processes.
• Ability to express oneself effectively and concisely, orally and in writing.
• Knowledge of Internet and database services.
• Ability to operate library technology, including a personal computer, email, software programs such as Windows/Microsoft Office, and other job-related equipment and systems.
• Ability to use reliable transportation to report promptly to the job assignment and other locations as required.
• Occasional lifting or pushing of up to 100 pounds and frequent lifting or pushing of up to 50 pounds.

Nice To Haves

• Experience working with the public in a customer service environment.

Responsibilities

• Proactively greet customers and answer basic reference and directional questions in person, by phone, email, or instant message; locate or retrieve materials; assist with library technology; support the code of conduct; help prepare programs at the location and off-site; and share early literacy skills.
• Operate digital imaging equipment and software, and edit images for quality, content, and completeness.
• Train customers and staff on microfilm machines and provide basic reference help for microfilm collections; prepare materials for microfilming.
• Assist with archival processing by rehousing, inventorying, labeling, and tracking archival collections.
• Assist customers with library card accounts, including processing applications, verifying account information, explaining and enforcing account rules, accepting payments, and ensuring account accuracy.
• Process and sort returned materials, reserved items for delivery, expired reserved materials, and new materials as needed.
• Manage location funds by balancing and reconciling cash drawers, checking receipts and records from money collection machines, preparing deposits, and completing reports.
• Resolve customer account disputes by interviewing customers, analyzing account information, communicating about the situation, and negotiating.
• Assist with location operations, including opening and closing, locking and unlocking doors, ordering and maintaining supplies, maintaining public materials and bulletin boards and lost-and-found collections, keeping the location orderly and inviting, creating daily task schedules, gathering and reporting statistics, and performing clerical duties.
• Maintain the library collection by identifying and addressing problems with materials, cleaning materials, processing withdrawn and donated materials, pulling materials for review, maintaining customer reserve shelves, and processing reports that require searching for materials.
• Provide one-on-one training on library technology to customers and staff; potentially assist Information staff in classroom settings; troubleshoot technology problems and coordinate with Information Technology staff as needed.
• Coordinate volunteer activities and orient volunteers and new staff to Customer Services Specialist tasks.
• Perform additional assigned duties, including serving on task forces and committees.

Benefits

• Robust benefits package supporting physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans.
• Eligibility as an employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs.
• Paid time off and leave options.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment and savings plans.
• Voluntary and supplemental insurance plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED