Customer Services Specialist (Government Accounts)

WSA Americas • Woodbridge Township, NJ

2d

About The Position

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. We are seeking a highly motivated and adaptable professional who thrives in a fast-paced environment and excels at problem-solving, collaboration, and customer-focused communication. This role requires a quick learner who can navigate systems and processes efficiently while maintaining accuracy, compliance, and a strong understanding of business operations.

Requirements

• Highly motivated and adaptable professional
• Thrives in a fast-paced environment
• Excels at problem-solving, collaboration, and customer-focused communication
• Quick learner who can navigate systems and processes efficiently
• Ability to maintain accuracy and compliance
• Strong understanding of business operations

Responsibilities

• Handle inbound and outbound phone calls and emails
• Work through Salesforce case queues following proper process
• Contact and Respond to customers via email using the Salesforce case
• Contact customer to provide fit updates for custom orders that require changes or approvals
• Work through ERP exceptions / kick-outs to ensure orders are triaged and handled properly
• Proactively monitor purchase orders to eliminate missed SLA
• Additional tasks based on business needs to ensure we are providing the best possible service experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed