Customer Account Specialist - Government Services (Onsite)

RTX•College Park, MD

2d•Onsite

About The Position

This position oversees the life cycle of a repair order from purchase order placement to order closure in the applicable systems. This position creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and taking appropriate action is also performed. Regular communication with external and internal customers is necessary. Actions directly impact sales, profit and on-time delivery performance. The hours for this position will be: Monday-Friday, 7:00 AM-3:30 PM.

Requirements

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Previous customer service experience is required.
U.S. citizenship is required.

Nice To Haves

SAP experience preferred.
Experience reading and interpreting contracts/warranty documents.
Experience reviewing and approving customer purchase orders.

Responsibilities

Oversees the life cycle of a repair order from purchase order placement to order closure in the applicable systems.
Creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module.
Manages ongoing changes to SAP sales orders.
Monitors inventory and billing reports and takes appropriate action.
Communicates regularly with external and internal customers.
Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders.
Identifies trends, analyzes problems and suggests alternatives for assigned tasks.
Monitors inventory to maximize sales and ensures customer order requirements are met, manually creating delivery documents as appropriate.
Monitors order execution by consulting with appropriate internal counterparts to ensure sales goals are achieved.
Identifies SAP Sales Order Set up processes and constraints to implementing and performing on customer contracts.
Makes recommendations for finding necessary alternative sales order set up methods.
Creates, submits and monitors US Government receiving reports and invoices.
Assists with U.S. Government portal issues.
Performs and assists with special projects as required.
Demonstrates proficiency with government contracts and contract reviews.
Provides recommendations or alternatives when it comes to negotiating acceptable terms and conditions.
Develops and tests new or moderately difficult order administration processes.
Creates, updates, archives order and customer files, as required.
Demonstrates proficient ability to use SAP reporting tools to create reports to meet customer expectations.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.