Customer Services Specialist (Office Specialist 1)
About The Position
This is a permanent, non-hybrid position requiring in-office work at the Salem location five days a week. The Department of State Lands manages lands that fund public schools and protects the state’s waterways and wetlands. The Customer Services Specialist will be a member of the Support Services team, playing a vital role in department operations. The Support Services team is responsible for the administrative functions of the agency, providing clerical support including data entry, document preparation, record processing and maintenance, responding to inquiries, filing, mail services, and front desk reception. The primary purpose of this position is to provide front desk reception for the agency and a variety of clerical support for various program areas, serving as the initial point of contact.
Requirements
- Completion of courses or training in Office Technology; OR
- One year of general clerical experience which included typing, word processing, or other generation of documents; OR
- An equivalent combination of training and experience.
Nice To Haves
- Experience working as a receptionist in a natural resource environment
- Experience answering a multi-line phone
- Experience in processing mail for multiple departments/agencies
- Experience inventorying/ordering office supplies
- Excellent customer service skills; internal and external
- Highly detailed oriented
- Experience with data entry
- Able to operate standard office equipment; scanners, copiers, printers and fax
- Multitasker (able to switch gears quickly)
- Proficiency in reading, writing, and translating Spanish. (This position is a Bilingual Spanish Preferred NOT REQUIRED. If you are bilingual in Spanish language skills, you will receive a 5% bilingual differential pay).
Responsibilities
- Answer multiple phones
- Greet and assist walk-in customers
- Process payments
- Schedule conference rooms
- Route mail for all building tenants
- Maintain agency phone lists
- Coordinate inter-agency mail
- Sort, open, date-stamp, and route incoming mail
- Order and manage office supplies
- Prepare documents for scanning
Benefits
- 95% to 99% of medical insurance premiums paid by the agency for full-time employees, including mental health coverage
- Accrue 8 hours of sick leave per month
- Accrue 8 hours of vacation leave per month
- Vacation leave accruals increasing every 5 years
- 11 paid holidays
- 1 floating holiday
- 3 personal business days
- Optional insurances
- Flexible spending plans
- Automatic enrollment into the Public Employees Retirement System (PERS) after 6 months of full-time service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
