Customer Services Representative (Billing)

AMSURG • Nashville, TN

11d • Remote

About The Position

The Customer Services Representative (Billing) will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill. The work schedule is remote.

Requirements

• Flexible, with ability to learn quickly and meet department production and quality goals.
• Familiarity and proficiency with the policies and procedures of the Customer Service department.
• Knowledge of Medical Insurance terminology.
• Can handle and prioritize multiple tasks.
• Reliable, team-oriented, pleasant with excellent interpersonal skills.
• Effective oral and written communication skills.

Nice To Haves

• 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience

Responsibilities

• Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
• Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
• Be familiar with and understand payor and state rules and regulations and client information
• Adhere to all company policies and procedures
• Other duties as assigned

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• Life
• Disability
• Healthcare FSA
• Dependent Care FSA
• Limited Healthcare FSA
• FSAs for Transportation and Parking & HSAs
• matching 401(K) Plan
• 9 observed holidays
• paid family leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED