Billing Customer Service Representative

Kings III Emergency Communications•Coppell, TX

2d•Onsite

About The Position

The Billing Customer Service Representative serves as the first point of contact for customers with billing-related questions and account requests. This role requires a customer-focused professional who enjoys helping others and solving problems, thrives in a fast-paced environment, communicates effectively, and can manage multiple priorities while maintaining accuracy. The ideal candidate is detail-oriented, adaptable, and takes pride in providing a positive customer experience.

Requirements

High school diploma or equivalent required.
3+ years of customer service, call center, billing support, administrative support, or related experience.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to remain professional and courteous in challenging situations.
Strong attention to detail and accuracy.
Excellent organizational skills and ability to manage multiple priorities.
Ability to work effectively in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook and Excel.
Ability to learn new systems and processes quickly.
Strong problem-solving skills and ability to determine when issues should be escalated.
Ability to collaborate effectively across departments and work as part of a team.
Overtime availability as needed.

Responsibilities

Provide professional and timely customer service regarding billing inquiries via phone and email.
Manage and respond to inquiries received through the Billing department email inbox.
Answer incoming customer calls and assist with account questions, invoice requests, payment inquiries, and general billing support.
Update and maintain customer account information and records.
Route complex billing issues, account disputes, reconciliations, and adjustment requests to Billing Specialists for resolution.
Collaborate closely with Billing Specialists to ensure timely follow-up and resolution of customer concerns.
Document customer interactions and maintain accurate records of communications and requests.
Work collaboratively with employees across departments to provide exceptional customer support.
Meet departmental service standards for responsiveness and customer follow-up.
Perform other duties as assigned.

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code