Customer Service & Billing Representative

Idyllic Enterprises, LLC•Cape Girardeau, MO

1d•Onsite

About The Position

We are seeking an organized, detail-oriented Customer Service & Billing Representative for a full-time, on-site position at our manufacturing facility. In this dynamic role, you will be the core point of contact for a diverse client base, managing accounts for walk-in, e-commerce, and distributor customers. You will handle the entire order cycle, directly utilizing QuickBooks and Odoo daily to manage data entry, invoicing, and collections. Because we manufacture our products in-house, you will collaborate closely with production and warehouse teams, using our batch-number tracking system to ensure accurate inventory control and order fulfillment.

Requirements

2–3 years in customer service or accounts receivable, preferably within a manufacturing or distribution environment.
Required daily operational experience with Odoo ERP and QuickBooks accounting systems.
Exceptional verbal and written skills, with the ability to balance strict collection policies with excellent customer care.
Must be able to work 100% on-site and comfortably pivot between office desk work and front-counter customer interaction.

Nice To Haves

Previous exposure to inventory management software, specifically lot tracking or batch-number control, is highly preferred.

Responsibilities

Provide friendly, professional, and face-to-face assistance to walk-in customers.
Manage and resolve incoming inquiries from e-commerce and distributor channels via phone and email.
Educate clients neutrally on product specifications, availability, and lead times based on current production.
Process customer returns, credits, and exchange requests according to company policy.
Input all incoming wholesale, online, and counter orders accurately into Odoo and QuickBooks.
Verify and track physical inventory levels utilizing our batch-number allocation system.
Coordinate directly with the in-house manufacturing team to monitor order statuses and production schedules.
Generate warehouse picking slips and packing lists tied to specific product batches.
Generate and email precise customer invoices immediately upon order fulfillment.
Audit past-due aging reports daily to identify outstanding client accounts.
Conduct courteous, professional payment reminders regarding open balances and payment terms.
Investigate, document, and resolve billing disputes, pricing miscalculations, or short-payments.