Customer Services Advisor

Halfords•Brampton, ON

8d•Onsite

About The Position

This role is for a Customer Services Advisor with a passion for motoring and cycling. The successful candidate will leverage their customer service skills and enthusiasm for cars and bikes to succeed. While some experience in fitting car parts and cycle repair (even as a hobby) is ideal, comprehensive training is provided to ensure market-leading service standards. Responsibilities include working on customers' vehicles in the car park and bikes in-store, delivering a wide range of fitting services such as car parts fitting, technology fitting, cycle building, and cycle servicing. The role emphasizes developing practical problem-solving skills and efficient work. Retail experience is preferred, but experience in a customer-focused sales environment with an adaptable approach is also valued. The company invests heavily in training for career development within Retail or other Group areas. The company is a leading UK retailer of motoring and cycling products and services, and the largest vehicle service, maintenance, and repair business, currently focusing on growth in motoring services and electric mobility.

Requirements

Experience of delivering great customer service, ideally in a retail sales environment
A proactive approach to helping customers and understanding their needs
Problem solving skills
Availability to work on a rota basis, including weekends

Nice To Haves

Some experience of fitting car parts and of cycle repair, even as a hobby
Retail experience
Some knowledge and skills in car parts fitting and cycle repair
Some experience of working towards and achieving sales targets

Responsibilities

Work on customers’ vehicles in the car park and on bikes in-store
Deliver a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing
Help customers and understand their needs

Benefits

Holiday
Contributory pension
25% off most of our products in Halfords Retail stores and online
Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
At least 25% colleague discount at Tredz
Life Assurance
Uniform
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
Option to join our Sharesave scheme: save to purchase shares at a 20% discount
Cycle2Work scheme
Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services