Client Services Advisor

Carina Software • Calgary, AB

8d

About The Position

Serve as a primary point of contact for complex support, advanced training, and workflow optimization for Omnira's clients. Mentor team members and deliver world-class support while contributing to continuous product quality improvements. Collaborate closely with Product Management, Development, and Account Management to ensure clients realize maximum value from Omnira's solutions. Act as an advanced advisor with deep expertise in at least one Omnira product, or as a functional advisor with broader intermediate-level knowledge across multiple products. Provide Tier 1 and Tier 2 application support for complex client inquiries related to reserves, economics, forecasting, and planning workflows. Lead the design, delivery, and continuous improvement of MOSAIC training programs, including onboarding, advanced workflow courses, and tailored sessions for client teams and prospects. Own functional acceptance testing for selected features, including test planning, execution, and feedback. Work directly with clients to understand business processes and recommend MOSAIC workflows that improve efficiency, data quality, and reporting outcomes. Document, prioritize, and communicate client enhancement requests and usability feedback. Partner with Product and Development to refine requirements and validate solutions through testing. Create and maintain high-quality client-facing content such as help articles, workflow guides, recorded demos, and best practice examples. Mentor Client Services Associates by sharing domain knowledge, reviewing complex cases, and modeling best practices. Ability to manage multiple client priorities simultaneously across cross-functional teams.

Requirements

• 3+ years of professional experience with reserves management, petroleum economics, oil & gas analytics, or planning software
• Demonstrated ability to support and optimize end-end workflows
• Experience leading client meetings, virtual training, and technical presentations
• Track record of building trusted client relationships in a technical software environment
• Experience working collaboratively with cross-functional teams
• Bachelor's degree or Technical Diploma in Engineering, Geoscience, Business, or a related discipline
• Equivalent industry experience in oil and gas will also be considered
• Proficiency with reserves, economics, forecasting, and planning workflows
• Strong analytical and problem-solving skills with the ability to troubleshoot complex data and workflow issues
• Ability to translate technical issues into clear recommendations
• Functional acceptance testing skills, including test planning and execution
• Skill in producing client-facing content
• Excellent verbal and written communication skills
• High level of customer focus, ownership, and professionalism
• Collaborative mindset for working across functional teams
• Ability to build trusted client relationships
• Proactive approach to continuous improvement and feedback

Nice To Haves

• Spanish fluency is a plus

Responsibilities

• Serve as a primary point of contact for complex support, advanced training, and workflow optimization for Omnira's clients
• Mentor team members and deliver world-class support while contributing to continuous product quality improvements
• Collaborate closely with Product Management, Development, and Account Management to ensure clients realize maximum value from Omnira's solutions
• Act as an advanced advisor with deep expertise in at least one Omnira product, or as a functional advisor with broader intermediate-level knowledge across multiple products
• Provide Tier 1 and Tier 2 application support for complex client inquiries related to reserves, economics, forecasting, and planning workflows
• Lead the design, delivery, and continuous improvement of MOSAIC training programs, including onboarding, advanced workflow courses, and tailored sessions for client teams and prospects
• Own functional acceptance testing for selected features, including test planning, execution, and feedback
• Work directly with clients to understand business processes and recommend MOSAIC workflows that improve efficiency, data quality, and reporting outcomes
• Document, prioritize, and communicate client enhancement requests and usability feedback
• Partner with Product and Development to refine requirements and validate solutions through testing
• Create and maintain high-quality client-facing content such as help articles, workflow guides, recorded demos, and best practice examples
• Mentor Client Services Associates by sharing domain knowledge, reviewing complex cases, and modeling best practices
• Manage multiple client priorities simultaneously across cross-functional teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level