Customer Service 2nd Shift

SEW-EURODRIVE•Troy, OH

10d•Onsite

About The Position

Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.

Requirements

Ability to work in a fast-paced environment with continuous interruptions.
Must have good oral and written communication and organizational skills.
Ability to organize workload for timely accomplishment of work.
Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others.
Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.

Responsibilities

Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.
Obtain required information and respond when necessary to complete action on inquiries/requests received.
Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
Provide assistance to other employees in a businesslike and professional manner as required.
Edit orders accurately for input into SAP/Configurator.

Benefits

Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
Disability - Includes both Short Term Disability and Long Term Disability
Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
Timely Evaluations with potential for a pay increase
Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
Holiday Pay - Twelve (12) paid holidays per year
Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
Paid Parental Leave - To assist and support new parents with balancing work and family matters
Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
Counseling Resources - Easy and convenient access to professional counseling services online
Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
Employee Assistance Programs - program to help employees navigate challenging life circumstances