Customer Service Coordinator - 2nd Shift Part Time
Penske•Cumru Township, PA
•Hybrid
About The Position
Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. In this role, Transportation Customer Service Coordinators will monitor route status, manage inbound and outbound call center communications, and provide required information using Penske Systems.
Requirements
- Outgoing
- Customer-focused
Responsibilities
- Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
- Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
- Answers and processes requests received through inbound calls and emails in a timely manner
- Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
- Escalates all non-routine customer inquiries appropriately to solve operational issues
- Serves as the primary contact for data collection, audit, and reporting of various performance metrics
- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
- Other projects as assigned by the supervisor
Benefits
- Competitive wage
- Paid Time Off
- Associate Referral Program
- Associate discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
