Full Time Customer Service

Scheels • Saint Cloud, MN

15h • Onsite

About The Position

Scheels Company Goals:
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
What We Commit To – Our Employee Ownership Values
As an employee-owner, you’re expected to actively contribute to a culture that thrives on:
Delivering a Personalized WOW Customer Experience
Every customer interaction is an opportunity to exceed expectations
We focus on making every visit memorable, personalized, and impactful
Having a Team-First, Winning Mentality
We succeed together by supporting one another and celebrating team wins
Collaboration and unity drive our performance and customer experience
Learning and Adapting to Constant Change
We embrace growth, innovation, and feedback
Change is not a barrier–it’s a catalyst for improvement and excellence
Taking Pride in Our Work and Thinking Like Owners
Every task matters, and we take full responsibility for the results
Ownership means accountability, care, and drive to go above and beyond
Expecting Honesty and Integrity in All That We Do
Trust is the foundation of our relationships–with customers and with each other
We act with transparency, fairness, and respect at all times

Requirements

• high school diploma or general education degree (GED)
• 1+ years of cashiering experience or training, or equivalent combination of education and experience
• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Responsibilities

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
• Treat merchandise with care, and bag purchases carefully and efficiently
• Promote the Scheels Visa card and clearly explain all benefits
• End each transaction by saying “thank you” to every customer
• Operate the register system, follow all cash handling policies, and be knowledgeable in store products and policies as they pertain to customer service
• Resolving problems that involve several variables in standardized processes
• Perform basic math, calculate discounts, make change, and accurately balance the cash drawer
• Maintain an awareness of in-store events and promotions
• Complete Customer Service projects and delegate to other cashiers when needed
• Assist in the training of new Customer Service Associates and Cashiers
• Assist with all other duties as assigned
• Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options
• associate discounts
• full health coverage—including medical, HSA, dental, and vision
• accident and hospital indemnity insurance
• Employee Assistance Program
• time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED