Customer Service Representative - Full Time

UHS•Corona, CA

1d•Onsite

About The Position

Corona Regional Medical Center is seeking a Customer Service Representative for a full-time position. The customer service representative is responsible for querying all persons entering the hospital based upon a set of standardized questions related to their current health status prior to allowing entry into the building. The screener will assure each person practices hand hygiene, and is wearing appropriate personal protective equipment, and completes the required question set. Visitors will be evaluated and directed appropriately. During non-busy times, the screener will complete other duties such as logging of patient belongings, infectious disease review and reporting, data tabulation, report generation, and other duties as assigned. The tradition of caring that culminated in the establishment of Corona Regional Medical Center® began in 1965, with the founding of Corona Community Hospital. Since that time the hospital has changed to meet the needs of the rapidly growing community. Corona Community Hospital merged with Circle City Medical Center in 1992 and the resulting entity became Corona Regional Medical Center. The merged hospitals are now a 238-bed community hospital network comprised of a 160-bed acute care hospital and a 99-bed rehabilitation campus. It is certified by The Joint Commission, employs more than 1,250 trained healthcare workers and has a medical staff of approximately 347 physicians representing more than 40 specialties. Position Summary: Position Description: Responsible for establishing a welcoming and professional atmosphere for all clients, customers, and employees. The CSS will be responsible for querying all guests based upon a set of standardized questions in accordance with service excellence standards. The CSS will serve as a liaison to hospital staff and assist visitors and patients by anticipating their needs (ie. wayfinding, assistive transportation) in addition to efficiently addressing all guest services matters. Expected to promote teamwork and quality service through daily communication and coordination with other departments. The CSS will develop and maintain positive work relationships by upholding our mission, vision, and values. As the first point of contact, the CSS will remain alert, monitoring all activities and emergencies in the lobby and surrounding areas, resolving and/or escalating as required. Additionally, other duties include data collection, report generation, rounding on lobby areas, and other duties as assigned.

Requirements

Good customer service and communication skills.
Ability to adapt quickly to change in a positive manner.
Ability to communicate effectively, both verbally and non-verbally.
Positive attitude.
Able to work in an organized and efficient manner.
Able to use computer and Microsoft Office
Ability to exercise initiative while remaining within job description boundaries.
Attention to detail, accuracy and ability to maintain confidentiality.
Must demonstrate effective interpersonal skills, oral and written communication skills in the English Language.
High school diploma or equivalent

Nice To Haves

One year of customer service experience preferred.
Health care or caregiver training, preferred.

Responsibilities

Query all persons entering the hospital based upon a set of standardized questions related to their current health status prior to allowing entry into the building.
Assure each person practices hand hygiene, and is wearing appropriate personal protective equipment, and completes the required question set.
Evaluate and direct visitors appropriately.
During non-busy times, complete other duties such as logging of patient belongings, infectious disease review and reporting, data tabulation, report generation, and other duties as assigned.
Establish a welcoming and professional atmosphere for all clients, customers, and employees.
Serve as a liaison to hospital staff and assist visitors and patients by anticipating their needs (ie. wayfinding, assistive transportation) in addition to efficiently addressing all guest services matters.
Promote teamwork and quality service through daily communication and coordination with other departments.
Develop and maintain positive work relationships by upholding our mission, vision, and values.
Remain alert, monitoring all activities and emergencies in the lobby and surrounding areas, resolving and/or escalating as required.
Data collection, report generation, rounding on lobby areas, and other duties as assigned.