AA Customer Service - PSP
About The Position
Unifi is seeking customer service employees to provide assistance to passengers throughout their airport experience. The role covers arrivals, ticketing, check-in and boarding, baggage services, reservations, and responding to passenger questions or complaints. Employees support passengers with special needs, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance, and help direct passengers through Customs, Immigration, and Quarantine. The position involves operating computerized ticketing and check-in systems, coordinating with ramp agents on wheelchairs, strollers, and gate-checked bags, and pushing wheelchairs with passengers through airport areas. Employees must follow safety and operational procedures and promptly report safety or security incidents and potential hazards. Paid training is provided, and no prior experience is required. This is a part-time, non-exempt position in Palm Springs, California, with A.M. and P.M. shifts. Work may include nights, weekends, holidays, and overtime, and may take place outdoors in severe seasonal weather. The listed base pay rate is $17.00.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Ability to obtain credentials required by airport, state, or customs requirements.
- Ability to constantly lift up to 70 pounds and to push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; frequently climb and crawl.
- Ability to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
- Ability and willingness to work outdoors in conditions that may include severe seasonal weather.
Responsibilities
- Welcome passengers and assist them through arrivals and check-in, including passengers with special needs.
- Operate computerized systems to handle ticketing, check-in, boarding, baggage services, and reservations.
- Resolve passenger-related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivered to passengers.
- Push wheelchairs with passengers through airport areas.
- Follow safety procedures, policies, and operational standards.
- Report safety and security incidents and potential hazards promptly in accordance with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the expected skill, experience, and capability level.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
