Customer Service, Summer job

The Suddath Companies•Jacksonville, FL

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. This position will be working for our Moving and Storage National Account Customer Service team. We are looking for someone who is able to work regular full time business hours during the months of May-August. Summary: Support Move Coordinator for national corporate accounts move process during the traditional peak season.

Requirements

Excellent verbal and written communication skills
Highly customer service oriented
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Excellent teamwork and interpersonal skills required
Excellent attention to detail and follow through
Ability to develop and maintain positive working relationships with internal and external customers
Ability to demonstrate initiative and to work with minimum supervision
Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training in relocation industry; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of MS Word and MS Excel.

Responsibilities

Set up OA, i.e. request origin agents to perform visual, in-home survey’s through pricing platform and track survey results to ensure they are received within 24 hours of being performed
Process and price survey results using client specific contract rates; seek additional information from the surveyor when information is unclear on inventory / table of measurements sheet
Coordinate with Operations and Move Coordinator to ensure shipments are assigned to a van
Interact with Team Lead and Operations when load date is approaching if unassigned
Check Van Operator quality star ratings and escalate to Team Lead if questionable rating on high profile / sensitive moves
Communicate with driver on special needs / expectations
Confirm that agents are aware shipment pickups are issued and ensure pickup is on schedule
Monitor van assignments
Obtain load and delivery ETA’s from Van Operators and advise Move Coordinator
Register auto, wine and pet coordination with preferred carrier via email; register new orders in Mover Suite database; tracks and monitor delivery
Obtain actual weight of storage shipment; calculate daily charges for storage, notate amount in memo pad and create workflow task for Move Coordinator; track storage expiration and conversions to long term storage
Billing liaison; set up Third Party services; set up and track debris pick up requests
Back up for Move Coordinator as needed