Summer - Customer Service

The Recruiting Team • Central Saanich, BC

4d • Onsite

About The Position

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide. As part of the GMS family of companies since 2018, Slegg Building Materials has worked to become your first stop for all your building needs. Slegg has been on the job site or helping out around the house since 1947 and is Vancouver Island’s choice for building materials and home improvement products. With multiple locations across Vancouver Island, we are proud of our roots, and we know the hard work and dedication that goes into every one of our customers’ projects. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided. This is a temporary summer position, concluding August 31st. The pay range is $20 - $24 per hour.

Requirements

• Ability to self -manage, show initiative and be comfortable meeting the public.
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Exceptional computer skills.
• Ability to self-manage, show initiative and be proactive.
• Communicate professionally, both verbally and in writing to coworkers and customers.
• Occasionally, will move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office environment.
• Must be able to multitask.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement.

Responsibilities

• Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
• Take orders at the sales counter and or over the phone.
• Ability to use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.

Benefits

• Training in product knowledge of building materials for the drywall industry will be provided.
• Invest in training
• Strive to provide a work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed