Customer Service Specialist 2 - Summer Seasonal

Bend Metro and Park Recreation District•Bend, OR

1d•Onsite

About The Position

The Customer Service Specialist 2 is responsible for performing varied customer service duties including reception, customer transactions, cash handling, and general office assistance. This role creates a positive experience for customers through professional and courteous behavior and effective problem resolution. Duties include greeting the public, answering a multi-line telephone, providing information on District programs, facilities, and events, and serving as a cashier for various transactions. The position also involves assisting with program enrollment, notifying participants of cancellations, identifying and reporting safety concerns, scheduling and processing facility rentals, and performing clerical duties such as data entry, word processing, filing, and photocopying. Maintaining the safety, cleanliness, and organization of the work area and lobby is also a key responsibility, along with performing emergency support as directed and acting as a Mandatory Reporter for child abuse/neglect.

Requirements

Strong Knowledge of customer service standards.
Strong Knowledge of cashier and money handling procedures.
Strong Knowledge of general office practices.
Strong Knowledge of computer office software.
Strong Knowledge of multi-line telephone systems.
Strong Knowledge of basic math, spelling, business writing and grammar.
Proficiency in basic office software, i.e.- Microsoft Outlook, Teams, etc.
Ability to communicate effectively, tactfully, and pleasantly with the public and all contacts, including in person, by phone or e-mail.
Ability to maintain focus and organize and prioritize own work with frequent interruptions and distractions.
Ability to work independently while also able to work cooperatively with others.
Ability to navigate difficult conversations or conversations with upset people while maintaining rapport.
Proficiency in operating a variety of office equipment including computer, phone system, and copy machine.
Demonstrated excellent multi-tasking skills.
Ability to create a positive, constructive and respectful relationship with staff and the general public.
High school diploma or equivalent.
One (1) year of customer service experience with cashiering and computerized processing experience; OR Any satisfactory combination of education, experience and training.

Nice To Haves

Some positions may require possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.
If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.
May provide some direction and leadership to Customer Service Specialist 1’s.

Responsibilities

Provides excellent customer service both externally and internally.
Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
Greets the public and directs them to activities; answers multi-line telephone, and provides information on District programs, facilities and events.
Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc.
May process refunds, credits, and transfers.
Assists the general public with program enrollment both in person and online.
Notifies participants of programs/class cancellations or changes.
Identifies and reports safety concerns promptly to the appropriate person(s).
Schedules and processes facility rentals.
Assists customers in understanding facility rental guidelines and requirements.
Provides various clerical duties such as data entry, word processing, filing, photocopying, inventorying and maintaining bulletin boards and display cases, etc.
Maintains safety, cleanliness, and organization of work area and surrounding lobby area.
Assist with other cleaning as assigned.
Performs emergency support as directed in the emergency action plan.
Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
Communicates and reports safety concerns promptly to the appropriate person(s).
Performs other job-related duties as assigned.