Customer Service 2nd Shift

SEW-EURODRIVE • Troy, OH

6d • Onsite

About The Position

Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude. A 10% shift premium is paid for 2nd and 3rd shift positions. SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE! SEW-EURODRIVE is a global leader in the power transmission and industrial motion technology. From airport logistics to industrial processes: we keep the world moving. SEW-EURODRIVE is known to provide our customers with quality products, expert advice, and world-class service. We offer great opportunities and an excellent 100% paid group health plan for our full-time employees. This is a different company. Relationships matter. People matter. Maybe you want a career, not a job. Maybe SEW-EURODRIVE is what you've been looking for! If so, you could have the unique opportunity to create an impact with an international, family-owned business promoting our portfolio of ‘best in class’ logistics solutions.

Requirements

• Ability to work in a fast-paced environment with continuous interruptions.
• Must have good oral and written communication and organizational skills.
• Ability to organize workload for timely accomplishment of work.
• Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others.
• Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.

Nice To Haves

• Additional job requirements and responsibilities would be discussed during the interview process.

Responsibilities

• Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.
• Obtain required information and respond when necessary to complete action on inquiries/requests received.
• Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
• Provide assistance to other employees in a businesslike and professional manner as required.
• Edit orders accurately for input into SAP/Configurator.

Benefits

• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• Disability - Includes both Short Term Disability and Long Term Disability
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• Timely Evaluations with potential for a pay increase
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• Holiday Pay - Twelve (12) paid holidays per year
• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
• Paid Parental Leave - To assist and support new parents with balancing work and family matters
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
• Counseling Resources - Easy and convenient access to professional counseling services online
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
• Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
• Employee Assistance Programs - program to help employees navigate challenging life circumstances

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed