Customer Service Technician 2nd shift

Moog•Murphy, NC

4d•Onsite

About The Position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. As a Customer Service Technician, you will use a variety of routine and non-routine tasks and moderately complex electro-mechanical tests. You will perform an analysis of all rejected motor assemblies, determining whether to repair, rework, or scrap. You will verify rejects by performing electrical and mechanical tests, determining which parts do not conform to specifications. You will rework units, when possible, to customer specifications. You will work with Quality Engineers, Design Engineers, and Manufacturing Engineers to identify root cause specific failures and irregularities. You will ensure production and customer service quality standards are met while helping in achieving delivery goals by performing the following duties.

Requirements

High School diploma or GED preferred. Otherwise, demonstrated ability to understand and apply all verbal, written and computer work instructions or training in English, and demonstrated ability to perform simple addition, subtraction, multiplication and division.
5 years of related Electromechanical assemblies experience or related manufacturing experience.
Ability to read/interpret manufacturing prints, documents such as safety rules, operating & maintenance instructions and manuals.
Ability to write routine reports & correspondence.
Knowledge of Manufacturing, Spreadsheet and Word Processing software, such as MS Excel & MS Word.
Experience with the set-up of testing processes and Acceptable Test Procedures.
Good mechanical aptitude, good eyesight with the ability to identify and distinguish color, must be able to use a Soldering Iron, microscope.
Have good dexterity
Ability to lift up to 40 lbs. occasionally.
Ability to work overtime when needed.

Responsibilities

Use a variety of routine and non-routine tasks and moderately complex electro-mechanical tests.
Perform an analysis of all rejected motor assemblies, determining whether to repair, rework, or scrap.
Verify rejects by performing electrical and mechanical tests, determining which parts do not conform to specifications.
Reworks units, when possible, to customer specifications.
Work with Quality Engineers, Design Engineers, and Manufacturing Engineers to identify root cause specific failures and irregularities.
Ensures production and customer service quality standards are met while helping in achieving delivery goals.
Confers with engineers, technicians, production personnel, and others regarding testing procedures/results using Outlook, Excel and Teamcenter.
Reads/interprets test schedule, work orders, test manuals, performance specifications, wiring diagrams, and schematics to determine testing procedures and required equipment.
Assists in maintaining and verifying final tests equipment, cables, breadboards and setups used to evaluate motor and part set performance. Performing reworks when necessary.
Compares results with specifications and records test data.
Troubleshoot basic electronic and mechanical assembly problems.
Analyzes test results on defective units to determine cause of failure.
Performs basic mechanical assembly utilizing small hand tools and crimpers.
Performs assembly, touch-up and final assembly of Production when required.
Assist in training when required.

Benefits

great compensation package
bonus opportunities
matching 401k
Employee Stock Purchase Plan (select locations)
Flexible Spending and Health Savings Accounts
Flexible paid time off
holidays
parental leave program
relocation assistance
Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Tuition Assistance
mentorship and coaching opportunities
leadership development and other personal growth programs