HSN Customer Service Specialist -2nd Shift

QVC•Richmond, VA

22h•Remote

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist our customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. This role is remote; job seekers must reside in Virginia or an HSN approved state to be considered. You will work from home.

Requirements

Provide a distraction free work from home environment.
12 months or more of customer service experience.
Learn and work in a virtual environment.
Communicate with a variety of styles.
Navigate multiple systems and screens.
Follow HSN computer system requirements.
Troubleshoot own technical problems (partner with IT when needed).
Available to work weekends, holidays, and additional hours.
Spanish speaking bilingual opportunity available.
This is a remote position.

Responsibilities

Handle a busy day handling a high volume of our inbound customer inquiries.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
Opportunity for advancement and upward mobility across the entire QVC Group family of brands.