Customer Service/Will Call Manager

Ganahl Lumber Co•Escondido, CA

2d•Onsite

About The Position

Ganahl Lumber is looking for a Customer Service Manager to join our team in our Escondido team. This position is fast paced and requires the ability to multitask while supporting our sales team and solving problems for our customers. The responsibilities include but are not limited to: Writing MRM’S, locating material and verifying the condition of all returned products, processing of daily sales tickets and MRM’S, managing the open order list for all will call orders, scheduling and assigning work to Order pullers, monitoring turnaround times. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. The ideal candidate should have the following skill set: Excellent attendance Positive attitude Proficient with Accuterm, scheduling, ticket writing, credit memo, with some Word and Excel Well versed on cash register Product knowledge in multiple categories a plus Research of sales history Works well with team to accomplish common Goals Great communication skills both verbal and written

Requirements

1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Excellent attendance
Positive attitude
Proficient with Accuterm, scheduling, ticket writing, credit memo, with some Word and Excel
Well versed on cash register
Research of sales history
Works well with team to accomplish common Goals
Great communication skills both verbal and written

Nice To Haves

Product knowledge in multiple categories a plus

Responsibilities

Coordinate customer will call (generating and coordinating pick- ups)
Provide customer services sales support as needed; key in all national accounts special orders and customer orders
Coordinate van deliveries ' generate them for routing and have them picked and staged by warehouse
Coordinate Intercompany and vendor pick-ups and BRTs
Back-up for Sales Admin with E-Company, receptionist and other roles as assigned
Bill add-ons, daily donations, office supply orders, and customer billing only invoices
Set up UPS shipments through will call when needed
During down time will perform duties as assigned and work the work queue for incoming calls for customer service
Support customer request for credit process
Employee Cash Sales Program 'make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments
Writing MRM’S
Locating material and verifying the condition of all returned products
Processing of daily sales tickets and MRM’S
Managing the open order list for all will call orders
Scheduling and assigning work to Order pullers
Monitoring turnaround times