Customer Service Representative - Will Call

Ben E. Keith • Amarillo, TX

2d • Onsite

About The Position

This position is one of direct contact with customers. This position has to be knowledgeable and aware of all products in inventory. Interact directly customers both in person and by telephone, to provide information in response to inquiries regarding products and services and resolve complaints. Responsible for taking and entering orders at will call center in person, by phone, or computer. Responsible for petty cash box. Must compile all sales invoices and paid vouchers and balance on a daily basis. Return cash box to safe at end of the day. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. Must be able to handle large amounts of both incoming calls regarding products and in-person orders. Contact customers as needed regarding orders, additional products and services. Research records in computer or hard copy files to retrieve information related to customers or vendors. Must possess and demonstrate a helpful, friendly, courteous, kind, and trustworthy attitude toward customers and co-workers.

Requirements

• Excellent verbal and written communication skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of Microsoft Outlook Internet software; Order processing systems and Microsoft Word, Excel, Access, etc.
• High school diploma or general education degree (GED) required.
• Familiarity with keyboard and data entry.
• Ability to multitask.

Nice To Haves

• One year experience and/or training in a Customer Relations position.

Responsibilities

• Taking and entering orders at will call center in person, by phone, or computer.
• Managing the petty cash box.
• Compiling all sales invoices and paid vouchers and balancing them on a daily basis.
• Returning the cash box to the safe at the end of the day.
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
• Handling large amounts of both incoming calls regarding products and in-person orders.
• Contacting customers as needed regarding orders, additional products and services.
• Researching records in computer or hard copy files to retrieve information related to customers or vendors.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED