Customer Service & Virtual Assitant

Whitecollars

6d • Onsite

About The Position

Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role. You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate. Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility. Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand. The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.

Requirements

• Lebanese national currently based in Lebanon
• Native Arabic speaker with a very good command of both English and French
• Previous customer service experience with e-commerce brands in Lebanon
• Hands-on experience using Shopify
• Comfortable working with CRM systems, Microsoft Excel, and Google Sheets
• Comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities

Nice To Haves

• Communicate politely and professionally, including during difficult customer interactions.
• Stay calm, organized, and focused when order volumes or customer demands increase.
• Show empathy while remaining clear and solution-oriented.
• Learn new processes quickly and apply feedback.
• Work with discipline and reliability without needing constant follow-up.
• Take initiative instead of waiting for every next step to be assigned.
• Serious about building a long-term career in customer service and e-commerce operations.

Responsibilities

• Manage customer conversations on WhatsApp with professionalism, empathy, and speed.
• Process customer orders accurately and ensure all required information is complete.
• Follow up with fulfillment and delivery partners regarding cancelled orders.
• Speak with customers to understand cancellation reasons and recover orders whenever possible.
• Maintain accurate customer and order records in shared Google Sheets.
• Make outbound calls to request product reviews and explore relevant upselling opportunities.
• Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.
• Moderate comments on social media advertisements while protecting a professional brand image.
• Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.

Benefits

• Base salary of $250 to $350 per month
• Performance bonuses for orders completed above the defined target
• Clear progression path to Senior Customer Service or Head of Customer Service position
• Opportunities to expand responsibilities across multiple products and markets
• Meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed