Customer Service Trainee

Spade Recruiting • Fort Worth, TX

3d • Remote

About The Position

For decades, our organization has focused on helping working families across North America understand and access supplemental benefit programs available to them. Through relationships with thousands of unions and member-based organizations, we connect directly with members who are looking for information and guidance. Our approach is built around service, integrity, and long-term relationships. We believe every family deserves clear information, professional support, and confidence when making decisions about their protection.

We’re expanding our remote team and looking for motivated, people-focused individuals to work directly with members who have requested information about their available benefits. Rather than traditional cold calling, you’ll connect with members through scheduled phone and virtual appointments, answer their questions, explain available options, and guide them through the application process.

Requirements

• Strong verbal and written communication skills
• Organized, reliable, and self-motivated
• Comfortable working with people in a virtual environment
• Positive attitude and willingness to receive coaching
• Genuine interest in helping and educating others
• High school diploma or equivalent

Nice To Haves

• Previous customer service, sales, or client-facing experience is an asset, but not required

Responsibilities

• Connect with members through phone and virtual appointments
• Conduct professional benefit consultations
• Explain available programs in a clear and straightforward way
• Answer questions and provide personalized guidance
• Assist with digital applications and documentation
• Maintain accurate and organized member records
• Provide follow-up support and build lasting relationships

Benefits

• Weekly compensation plus performance-based bonuses
• 100% remote work with flexible scheduling
• Structured training and ongoing mentorship
• Opportunities for career and leadership advancement
• Residual income potential
• Access to health, dental, and vision benefit options
• Supportive team environment with continued development
• Performance recognition and incentive programs
• Company-sponsored incentive trips for qualifying performers to destinations such as Las Vegas, Disney, Puerto Rico, Cancun, and the Bahamas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED