Customer Service Rep Trainee

Glidewell Dental•Irvine, CA

About The Position

Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast-paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role! Customer Service Representative at Glidewell

Requirements

Must be able to complete and participate in all customer service training program curriculum and activities.
Must attend and actively participate in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
Must complete e-learning modules on topics related to dental terminology and morphology.
Must complete and participate in mock calls by applying information acquired from trainings.
Must incorporate feedback from activities to improve performance.
Must perform other related duties and projects as business needs require at direction of management.

Responsibilities

Completes and participates in all customer service training program curriculum and activities.
Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
Completes e-learning modules on topics related to dental terminology and morphology.
Completes and participates in mock calls by applying information acquired from trainings.
Incorporates feedback from activities to improve performance.
Performs other related duties and projects as business needs require at direction of management.