Customer Service Rep

Rite-Hite • Whitehall, NC

6d • Onsite

About The Position

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead. Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department. This position is responsible for coordinating order fulfillment in an assigned area.

Requirements

• One year of related experience minimum.
• Good attention to detail
• Ability to juggle multiple projects without dropping the ball
• Good communication and customer service skills are also essential

Nice To Haves

• Prior experience in a field service operation helpful.
• Prior experience in an ISO-certified or similar quality program is a plus.

Responsibilities

• Working with the Sales department, customers, and vendors in submitting orders for equipment and parts
• Coordinating schedules and dispatching installers
• Assist customers and sales personnel who call in to request service
• Ensuring accurate invoicing
• Reviewing completed jobs to analyze profitability

Benefits

• Comprehensive medical, dental, and vision coverage
• life and disability insurance
• A robust well-being program with an opportunity to receive an extra day off and more.
• A strong retirement savings program with 401(k), company match, and profit sharing.
• Paid holidays, vacation time, and personal/sick days each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed