Customer Service Rep

Mechanix Wear • Kansas City, MO

12d • $18 - $20 • Onsite

About The Position

The Customer Service Representative will provide world-class customer service and satisfaction to all Mechanix Wear customers. This position is often the first person a Mechanix Wear customer interacts with. The role requires all CSR’s to be knowledgeable about our products, our uniquely different business segments and resulting customer needs. This fast-paced department communicates globally with our customers and processes all forms of customer orders on a daily basis, which requires the ability to adapt, understand and respond in an increasingly dynamic environment.

Requirements

• Working knowledge of customer service techniques
• Friendly and confident demeanor
• Excellent knowledge of company products
• Excellent verbal, written and follow up skills
• Knowledgeable in processing of EDI orders
• Experienced with Microsoft Office programs including MS Word, MS Excel and MS Outlook
• Able to complete assignments within time frames specified by management
• Able to interact effectively and cooperatively with customers and employees at all levels
• Able to operate in a fast-paced organization and handle multiple projects simultaneously

Nice To Haves

• Proficiency in another language or languages helpful

Responsibilities

• Receives and responds to all points of contact from our customers in a timely and professional manner
• Handle high volume incoming calls and direct calls appropriately
• Oversees mail deliveries, packages and couriers
• Inputs orders
• Verifies pricing, advises stock levels and provides tracking on orders
• Attends to exchanges and returns for all customers as well as provide professional care for all customers experiencing warranty issues
• Actively supports Mechanix Wear’s commitment to quality and all quality objectives, with an emphasis on continual improvement
• Creates satisfied customers by operating in a manner that exceeds the customer’s expectations
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED