Customer Service/Technical Support

POS Professional Office Services • Waterloo, IA

3d • Onsite

About The Position

The healthcare industry is rapidly changing. Patients want more personalized care and communication whether it's sent to their mobile, laptop or mailbox. The patient/provider relationship has never been more important to practices. For more than 45 years, POS Professional Office Services, Inc. has worked with 30,000-plus medical practices to improve its patient communications and practice profitability! Our solutions include Print. Patient Payment Services. Digital Messaging. Patient Surveys. POS sets itself apart from the competition by integrating and branding all of a practice's communications to create loyalty and better relationships with patients. To learn more about our dynamic privately held corporation , visit www.poscorp.com . POS is seeking Customer Service/Technical Support candidates who want to join our growing team in Waterloo, Iowa. Shifts may range from 8/9/9:30am to 4/5/6pm.

Requirements

• BA Degree or 3-5 years of experience preferred.
• Strong business acumen that includes strong detailed written and verbal communication.
• Ability to present information effectively utilizing multiple types of media.
• Ability to adapt to change and shift gears as the need dictates.
• Must be able to multitask and prioritize days' work.
• Desire to grow and develop themselves as well as their team.
• Experience with MS Office Suite (Excel, Word).
• Strategic problem-solving skills.
• Ability to collaborate cross-functionally.

Responsibilities

• Assist or lead the creation and updating of documentation, checklists, and procedures.
• Provide excellent quality of work with a customer-first culture mindset.
• Execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers.
• Maintain industry knowledge through self-study of new technology and techniques updates.
• Collaborate with all stakeholders in all aspects of development, delivery of updates, and new products.
• Perform product demonstrations for customers, staff, and other stakeholders.
• Schedule training sessions and attend meetings as required.
• Maintain a working knowledge of the overall EPS infrastructure to prevent, as well as assist in troubleshooting and recovery when system anomalies or downtime are encountered.
• Confirms customer feedback is captured for future enhancements or for follow-up as needed.
• Identify new application opportunities and relay this information to relevant stakeholders.
• Provide product recommendations and suggestions to increase revenue.

Benefits

• Medical insurance (PPO and HSA options)
• Dental insurance
• Vision insurance
• 401(k) with company contribution
• Flex Spending Account
• PTO
• Paid Holidays
• Employer sponsored Life Insurance and Short-term & Long-term Disability insurance
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree