Customer Service Team Member

Michaels Stores•Madison, WI

2d•Onsite

About The Position

The Customer Service Team Member at Michaels is responsible for providing friendly customer service, assisting customers with their shopping needs, and ensuring a fast and efficient checkout experience. Key duties include unloading trucks, stocking merchandise, and maintaining store recovery standards. Team Members will engage customers about the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and support Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The role also involves merchandise recovery, general store maintenance, performing Store In Stock Optimization (SISO) and AD set duties, and supporting shrink and safety programs. Adherence to Standard Operating Procedures (SOPs) and company policies is required. Team Members are expected to interact respectfully, maintain a positive attitude, and may be cross-trained in Custom Framing selling and production.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
Michaels requires all team members in this role to be at least sixteen (16) years or older

Nice To Haves

Retail and/or customer service experience preferred

Responsibilities

Deliver friendly customer service, help customers shop our store, and find what they’re looking for
Ensure all customers receive a fast and friendly checkout experience
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned