Customer Service Team Member

Michaels Stores•Scottsdale, AZ

23h•Onsite

About The Position

The Customer Service Team Member is responsible for building customer relationships and creating memorable framing solutions. This role involves assisting customers with shopping, maintaining a safe, clean, and clutter-free store environment, and adhering to Standard Operating Procedures (SOPs) and company policies. Key duties include executing personal design principles for custom framing, delivering sales and production results, completing framing orders with high quality and on time, and maintaining the ready-made frame department. The team member will also provide friendly customer service, support shrink and safety programs, participate in truck unloading and stocking, operate the cash register, and assist with Omni channel processes. The Michaels Companies Inc. operates over 1,300 stores across North America and online, prioritizing the wellbeing of its full-time and part-time team members through robust benefits.

Requirements

basic computer skills
basic measuring skills
ability to operate the framing equipment and glass cutter

Nice To Haves

retail experience
Experience selling products and/or services to customers

Responsibilities

Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
deliver sales and production results
Complete framing orders with a high degree of quality and on time
Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
Follow Standard Operating Procedures (SOPs) and Company programs
Support shrink and safety programs
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Operate cash register and execute cash handling to standards
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Other duties as assigned