Customer Service Team Member

Michaels Stores • Colorado Springs, CO

1d • Onsite

About The Position

The Customer Service Team Member is responsible for delivering friendly customer service, assisting customers with shopping and finding products, and ensuring a fast and friendly checkout experience. This role also involves completing truck unloading and merchandise duties, maintaining store recovery standards, and supporting the company's Brand Promises.

Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
• Michaels requires all team members in this role to be at least sixteen (16) years or older

Nice To Haves

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service
• Help customers shop our store, and find what they’re looking for
• Ensure all customers receive a fast and friendly checkout experience
• Complete truck unloading and merchandise duties throughout the store
• Maintain store recovery standards to deliver our Brand Promises
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience
• Execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Execute Company policies and standards
• Interact with others in an accepting and respectful manner
• Remain positive and respectful, even in difficult situations
• Promote commitment to the organization’s vision and values
• Project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed