REMOTE Customer Service Team Manager
About The Position
AO Globe Life is expanding its leadership team and seeking experienced, motivated professionals who are passionate about coaching others, building high-performing teams, and delivering exceptional client experiences—all within a fully remote environment. If you have a background in leadership, management, operations, customer service, or team development and are looking for a flexible opportunity with long-term growth potential, we'd love to hear from you. In this role, you'll support both clients and team members by conducting virtual consultations, mentoring representatives, and fostering a culture of accountability, collaboration, and continuous improvement.
Requirements
- Legally authorized to work in the United States
- Reliable high-speed internet connection
- Windows-based computer with webcam
- Professional home office environment
- Ability to obtain any required state insurance licensing (licensing guidance provided)
- Leadership or management experience
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Confidence using Zoom, Microsoft Office, and other digital tools
- Ability to work independently in a remote environment
- Passion for coaching, mentoring, and developing others
- Positive attitude with a solutions-oriented mindset
Nice To Haves
- Experience in leadership, operations, customer service, recruiting, sales management, or client relationship management is highly valued.
Responsibilities
- Connect with individuals who have requested information about available benefit programs
- Schedule and conduct virtual consultations via Zoom
- Educate clients on available benefit options
- Guide clients through enrollment and provide ongoing support
- Maintain accurate digital records and follow-up communications
- Recruit, mentor, and coach new representatives
- Lead virtual team meetings, coaching sessions, and training calls
- Set performance expectations and monitor individual and team progress
- Foster a positive, collaborative, and growth-focused culture
- Support professional development through ongoing mentorship and leadership coaching
Benefits
- 100% Remote Work
- Flexible Scheduling
- Warm Leads Provided
- Weekly Pay
- Opportunities for performance bonuses and leadership incentives
- Leadership Training & Development
- Comprehensive onboarding
- Executive mentorship
- Ongoing coaching
- Structured leadership development programs
- Career Advancement
- Collaborative Team Culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
