Customer Service Team Leader

Goodwill of the Finger Lakes•Geneseo, NY

12h•Onsite

About The Position

The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

Requirements

Must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Required to work nights, weekends, and holidays.
Minimum of one year retail experience.
At least six months supervisory experience.
Proficient in Microsoft Word, Excel, and Outlook.
Ability to read and understand documents such as time cards and policy manuals.
Ability to write routine reports.
Ability to speak effectively and communicate clearly to other employees and customers.
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume.
Able to apply basic financial and budgeting concepts.
Must have open and flexible availability, and be willing to work evenings and weekends.
Must be able to travel for work-related programs and meetings.
Required to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays.
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
May bend and turn to evaluate donations moving from a bin to a processing table, as needed.
May also on occasion need to tag merchandise which requires use of at least one hand.

Nice To Haves

Associates degree preferred.

Responsibilities

Serves as Leader on Duty as dictated by schedule, ensuring safe work practices are followed at all times, facility is neat, clean, and organized, and employees, volunteers, community service personnel, and others use safe work methods.
Assists with supervising the daily cash drawer balances and deposits of store receipts, monitoring cash registers, and balancing cash and deposits.
Assists with the transmission of all required reports.
Assists with the supervision of all employees.
Reviews customer concerns and resolves appropriately.
Maintains interior and exterior of store in a neat, clean, organized manner.
Performs the duties of various team member roles as staffing needs arise.
Asks every customer for a Round-up donation, maintaining a minimum of 25% round up average.
Maintains proper security of all company assets.
Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.
Assists in ensuring that store equipment is maintained in proper working order and promptly notifies appropriate personnel of defects or problems.
Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.