Customer Service Team Lead

Berger Transfer & Storage • Roseville, MN

3d

About The Position

Berger Moving & Storage is seeking a Customer Service Team Lead to join its team in the Twin Cities. The Team Lead oversees the daily activities and performance of the Move Coordination team while also managing a personal pipeline of moves and accounts. The position provides leadership, guidance, and support to Move Coordinators and maintains accountability for accurate move planning, communication, scheduling, and overall service execution.

The role involves coaching and training team members, responding to customer escalations, supporting onboarding, and working with the Director of Operations on team development, process improvement, and new initiatives. The Team Lead also provides weekly account, personnel, and shipment updates to the Director of Operations through one-on-one meetings.

Berger Moving & Storage provides relocation, distribution, and warehousing services and is one of the largest agents for Allied Van Lines, with 18 locations nationwide. The company describes its mission as helping every customer have a positive, memorable experience and emphasizes being open, honest, fair, and collaborative. The role offers starting pay of $55,000 annually, along with benefits and employee discounts.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Proficiency in Microsoft Office products.
• Knowledge of and ability to use typical office equipment, including a PC, calculator, and fax machine.
• Strong customer service and interpersonal skills.
• Good oral and written communication skills.
• Strong attention to detail.
• Ability to handle heavy phone work.
• Ability to multitask in a fast-paced environment.
• Basic math skills, including addition, subtraction, multiplication, division, percentages, and fractions.

Nice To Haves

• Secondary education is preferred.
• Previous team lead or supervisory experience is preferred.

Responsibilities

• Lead, supervise, and support the daily activities of the Move Coordination team while fostering a positive and collaborative team culture.
• Provide ongoing coaching, training, and guidance to Move Coordinators.
• Serve as the first layer of response to customer escalations.
• Work directly with the Director of Operations on team development, process improvement, and new initiatives.
• Assist with onboarding and training new team members.
• Manage a personal pipeline of moves while maintaining capacity to assist the team when needed.
• Provide weekly account, personnel, and shipment updates to the Director of Operations through one-on-one meetings.
• Perform other duties as assigned.

Benefits

• Competitive pay; starting at $55,000 annually.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Paid time off accruing from the first day of employment.
• 401(k).
• Employee discounts with Verizon, Skechers, and other companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED