Customer Service Team Lead
Uline•Kenosha, WI
•Onsite
About The Position
The Customer Service Team Lead at Uline’s Kenosha Branch coaches and develops Customer Service Representatives so they can resolve customer issues and deliver a fast, friendly, customer-focused experience. The role includes evaluating customer interactions, providing coaching and performance feedback, supporting escalated customer issues, and helping improve team efficiency and customer satisfaction. The position is on-site in Kenosha, Wisconsin.
Requirements
- High school diploma or equivalent.
- At least 3 years of customer service experience.
- Effective communication skills.
Nice To Haves
- Bachelor’s degree.
- At least 2 years of experience in a leadership or supervisory role.
Responsibilities
- Coach and develop Customer Service Representatives in product knowledge, policies and procedures, and performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews.
- Provide management with feedback on process improvements to increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates and company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match, starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Employee Perks Café with affordable daily meal options from local restaurants.
- On-site fitness center and walking paths.
- Clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
