Customer Service Team Lead

Fox Pest Control • Logan, UT

9d • $20 - $22

About The Position

Fox Pest Control is hiring a Customer Service Team Lead to support an assigned Fox location and help ensure customers receive a positive experience. The role involves customer communications, appointment and billing support, issue resolution, and providing leadership and training to Customer Service Representatives. The team lead is expected to represent Fox’s relationship-focused culture and continue developing leadership skills.

Requirements

• High school diploma; some college is preferred.
• At least two years of Customer Service Representative experience.
• Experience with computer database systems or software.
• Willingness to learn.
• Positive and professional dress and demeanor.
• Excellent communication skills, including strong reading and writing skills.
• Genuine personality and confidence in self, office skills, and customer service skills.

Nice To Haves

• Ability to speak Spanish.
• Some college education.

Responsibilities

• Answer inbound phone calls, emails, and texts, and make outbound calls as needed.
• Provide excellent customer service and communication.
• Schedule and reschedule customer appointments.
• Manage billing information.
• Resolve customer conflicts and complaints.
• Participate in meetings and training to develop leadership skills.
• Take escalated calls.
• Provide one-on-one training to Customer Service Representatives on the team.

Benefits

• Starting pay of $20–$22 per hour.
• Competitive medical, dental, and vision insurance for full-time employees.
• 401(k) with a company match.
• Paid time off for full-time employees.
• Paid holidays for full-time employees.
• Paid sick leave and bereavement leave for full-time and part-time employees.
• Employee Stock Purchase Plan.
• Positive and empowering workplace culture.
• Individualized Leadership Plan and opportunities for growth.
• Paid hands-on training opportunities.
• Referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED