Customer Service Team Lead

Berger Transfer & Storage Inc • Roseville, MN

3d

About The Position

Berger Moving & Storage is seeking a Customer Service Team Lead to join its team in the Twin Cities. The Team Lead oversees the daily activities and performance of the Move Coordination team while managing a personal pipeline of moves and accounts. The role provides leadership, guidance, and support to Move Coordinators and ensures accountability for accurate move planning, communication, scheduling, and overall service execution.

The successful candidate will support a positive, collaborative team culture, coach and train team members, respond initially to customer escalations, and work with the Director of Operations on team development, process improvement, and new initiatives. The Team Lead also assists with onboarding new team members, manages their own moves while remaining available to assist the team, and provides weekly account, personnel, and shipment updates to the Director of Operations.

Requirements

• A minimum of 3 years of customer service experience.
• Proficiency in Microsoft Office products.
• Knowledge of and ability to use typical office equipment, including a PC, calculator, and fax machine.
• Strong customer service and interpersonal skills.
• Good oral and written communication skills.
• Strong attention to detail.
• Ability to handle heavy phone work.
• Ability to multitask in a fast-paced environment.
• Basic math skills, including addition, subtraction, multiplication, division, percentages, and fractions.

Nice To Haves

• Secondary education.
• Previous team lead or supervisory experience.

Responsibilities

• Lead, supervise, and support the daily activities of the Move Coordination team while fostering a positive and collaborative team culture.
• Provide ongoing coaching, training, and guidance to Move Coordinators.
• Provide the first layer of response to customer escalations.
• Work directly with the Director of Operations on team development, process improvement, and new initiatives.
• Assist with onboarding and training new team members.
• Manage a personal pipeline of moves while maintaining capacity to assist the team when needed.
• Provide weekly account, personnel, and shipment updates to the Director of Operations through one-on-one meetings.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• Paid time off accruing from the first day of employment.
• 401(k).
• Employee discounts with Verizon, Skechers, and other providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED