118 - AJ's Fine Foods Customer Service Team Lead- Thompson Peak & Frank Lloyd Wright

Bashas•Scottsdale, AZ

About The Position

The Customer Service Team Lead is an entry-level manager who assists the Store Team Lead and other assistant leads with management duties and shares responsibility for store operations and performance. This position directs front-end grocery store operations to ensure an outstanding shopping experience, with customer purchases recorded and totaled quickly and accurately. The role also leads the department team, supports store standards and safety, and handles ordering and merchandising for specified departments and displays.

Requirements

Must be at least 18 years of age.
Must be at least 21 years of age for any position that serves alcohol.
Must be a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.

Responsibilities

Engage with customers through smiles and greetings, provide product information, and offer a genuine thank you.
Help create a store environment that team members want to work in and customers want to shop in.
Operate a cash register and staff the customer service counter.
Direct all front-end grocery store operations.
Work with courtesy clerks and cashier/clerks to ensure professionalism, productivity, and outstanding customer service.
Observe and enforce store rules and company policies.
Help select and train new team members.
Lead the department and serve as a role model, coach, performance evaluator, and trainer for the team.
Ensure compliance with health department and weights and measures department policies and requirements.
Order and merchandise the general department, including grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases, and displays.
Ensure team members follow company safety guidelines.
Perform other related duties as assigned.