Customer Service Support

Imperial Dade•Rochester, NY

20h•Onsite

About The Position

The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services. Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. All correspondence will come directly from Imperial Dade and not a personal email address. Imperial Dade has a Customer Service Support role available in Rochester, NY! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step.

Requirements

High school diploma, GED, or equivalent
Customer service and Data entry experience
Strong multitasking skills with a proven track record of managing competing priorities in a fast-paced environment
Proficiency in MS Office and familiarity with using CRM systems
Excellent Communication skills

Responsibilities

Answer customers’ calls in a prompt, friendly, and professional manner
Interface with customers by telephone, electronically, or face-to-face
Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions
Optimize fill rates by providing substitutions for out-of-stock or discontinued items
When necessary, escalate customer information, problems/needs, and requests to the customer service manager