Customer Service Support

MillerKnoll • San Francisco, CA

1d • $26 - $29

About The Position

We are seeking a detail-oriented and proactive Customer Service Support professional to join our team. This role is essential in ensuring smooth order processing and exceptional customer service. The ideal candidate will be responsible for maintaining accurate records and supporting various operational tasks to facilitate efficient order fulfillment and customer interaction.

Requirements

• High school diploma or equivalent; Associate degree preferred.
• Previous experience in customer service or administrative support is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with document management systems (e.g., DocuWare).
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and provide prompt, courteous assistance.
• Collect and verify outstanding information required for order fulfillment.
• Complete motor programming charts accurately and efficiently.
• Manage shipping status report and assess applicable sales tax liabilities.
• Process and collect outstanding balances from customers.
• Manage Will Call reports.
• Enter order samples.
• Maintain organized records by scanning and uploading orders into DocuWare.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• geographic premium
• annual discretionary incentive
• equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED