Customer Service Representative / Customer Support Associate

Room & Board•Moonachie, NJ

1d•$61,000 - $66,000•Onsite

About The Position

Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to be different! Whether a Room & Board customer is picking up an order at our delivery center, interacting with us over the phone or opening their door to us, we take great pride in making them feel comfortable. As a Customer Service Associate with our home furnishings Delivery Center in our New York/New Jersey market, you are the heart of our welcoming and professional atmosphere. You will work in an office setting to coordinate details associated with customer pick up and deliveries, being mindful of both the customer's needs as well as the efficiencies of the delivery team as you create a seamless experience for each and every customer.

Requirements

Natural relationship builder.
Confidence in navigating customers.
Excellent attention to detail.
Enjoy administrative tasks.
Exceptional follow-through.
Confident decision-maker.
Adept at multi-tasking.
Adept at using technology to support work.
Passion for serving the customer.
Professional, pro-active, and respectful when engaging with customers.
Ability to build relationships and see tasks through.
Utilize current vendor partnerships and build new relationships as needed.
Ability to anticipate needs, resolve issues, and share in customer excitement.
Ability to navigate complex customer concerns with exceptional problem-solving, decision making and conflict resolution skills.
Belief in teamwork and ability to work in close partnership with retail and delivery team members.
Comfortable learning custom programs and tools.
Well-versed with Microsoft Office 365.
5+ years of relevant experience.
Background in a relevant customer service or call center role.
Ability to provide proof of identity and legal work authorization upon hire.

Responsibilities

Coordinate details associated with customer pick up and deliveries.
Ensure every customer interaction creates a seamless delivery experience.
Provide personalized, high-touch support.
Build confidence and loyalty by bringing calm to situations and driving home the right solution.
Navigate complex customer concerns that may require in the moment or long-term support with exceptional problem-solving, decision making and conflict resolution skills.
Work in close partnership with both retail and delivery team members to uphold our commitment to customer satisfaction.
Embrace technology, including custom programs and tools for routing and navigation, order information, product specifications, etc.
Effectively communicate with customers and retail/delivery team members.