CUSTOMER SERVICE SUPPORT REPRESENTATIVE

SMALLEY STEEL RING COMPANY•Lake Zurich, IL

1d•Onsite

About The Position

Smalley is seeking a Customer Service Support Team Member for their Customer Service Department. This role performs a wide range of administrative and clerical support activities to ensure the efficient flow of incoming purchase orders from customers via various channels directly to Customer Service Representatives (CSRs) or into delegation bins. The CSS is responsible for managing the general department shared email inbox with appropriate urgency and follow-through, ensuring all emails are addressed or forwarded correctly. The ideal candidate is customer service-oriented, with the ability to manage multiple tasks, prioritize, organize, and communicate effectively with internal and external staff and customers.

Requirements

A high school or technical school degree; or one to two years related experience and/or training; or equivalent combination of education and experience.
Superior organizational, time management, prioritizing abilities to manage and complete multiple tasks and responsibilities throughout the day.
Extreme attention to detail, strong accuracy skills and can consistently operate at or above the required productivity & quality level.
Must be authorized to work in the US on a permanent basis.

Responsibilities

Provide support within the Customer Service department by organizing, prioritizing and managing incoming purchase orders and related customer service correspondences.
Retrieval of customer orders via the general email inbox.
Retrieval of orders and acknowledgement of orders via customer portals.
Urgent/Expedited/Hot PO management and delegation.
Stamping, logging, sorting and prioritizing POs either directly to a CSR for entry or into delegation bins.
Miscellaneous mail processing.
Customer status reports/correspondences.
Setting up new and maintaining customer account information.
Email Inbox management.
Interacting and working closely with CSS teammates, CSRs, TLs, Supervisors and Manager, as well as interacting and consulting with individuals from various other departments.
Building sustainable relationships of trust through open and interactive communication with both internal and external customers.
Following communication procedures, guidelines and policies.
Strives to foster a climate of positive morale and teamwork with every employment action.
Takes ownership of tasks and responsibilities, ensuring consistent follow-through, quality, and timely completion, while contributing to team and organizational goals.
Special projects and all miscellaneous duties as assigned.