Customer Service Support

Ichor

3d•Onsite

About The Position

IMG, an Ichor Company, has an immediate opening at its Santa Clara location for a Customer Service Support representative. This role supports customers and internal teams in a fast-paced manufacturing environment serving aerospace and defense customers. The position manages customer orders and inquiries, resolves issues, coordinates with internal teams to support on-time delivery, and maintains accurate records. The ideal candidate is organized, detail-oriented, responsive, and able to manage multiple priorities independently.

Requirements

Strong customer service and communication skills.
Excellent attention to detail and accuracy.
Strong problem-solving and organizational skills.
Proficiency with Microsoft Office, including Excel and Outlook, and ERP system, preferably GSS.
Ability to enter and maintain accurate data.
Ability to understand part numbers, product information, and basic manufacturing processes.
Ability to manage multiple priorities in a fast-paced environment.
Ability to communicate effectively with customers and internal teams.
Ability to sit for extended periods, work at a computer, and occasionally walk, bend, and lift up to 25 lbs.

Nice To Haves

Manufacturing or technical industry experience preferred, aerospace and defense industry a plus
Ability to work independently with minimal supervision.

Responsibilities

Serve as the primary contact for customer inquiries, orders, and RMA requests.
Enter and process customer orders accurately and promptly.
Review orders for accuracy, completeness, pricing, part numbers, and delivery requirements.
Provide order confirmations and status updates.
Resolve customer questions, order discrepancies, and service issues in a timely manner.
Coordinate with Production, Planning, Sales, Shipping, and other internal teams to support customer requirements and on-time delivery.
Maintain accurate customer and order records.
Review customer issues and recommend process or service improvements.
Support customer agreements and contracts as needed.
Identify additional customer service or sales opportunities.