Customer Service Support Specialist - TS/SCI with Polygraph
About The Position
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. We are looking for an administrator to support student training/instructors. The work hours for this position are 7:30am - 4:00pm.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- 3+ years of related experience.
- Demonstrated experience working while under pressure, and being able to react to quickly changing requirements.
- Demonstrated experience handling multiple tasks simultaneously with minimal supervision.
- Demonstrated experience to effectively communicate both verbally and in writing, to develop a rapport with partners at all levels.
- Demonstrated experience working with Windows-based PCs and common peripherals.
- Demonstrated experience working with standard desktop hardware and standard application suites to include Microsoft Office, Outlook, and Skype.
- Demonstrated experience working with specialized corporate and business applications.
- Demonstrated experience working with information security technologies and security guidelines.
- Demonstrated experience to solicit and define complex user requirements, resolve complex problems, and provide consultations with partners and technical personnel effectively.
- TS/SCI with Polygraph security clearance.
Nice To Haves
- Demonstrated experience as an Administrator.
- Demonstrated experience with exceptional interpersonal and customer service skills.
Responsibilities
- Disconnect, relocate, and reconnect laptops and IT equipment.
- Integrate and share knowledge and information with members of the team.
- Acquire and apply advanced technical and leadership skills.
- Support student training/instructors.
- Act as a security custodian to include understanding the duties and responsibilities.
- Transfer data.
- Support iPad technology.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
