Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology • Chantilly, VA

1d • $70,658 - $92,403 • Onsite

About The Position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. We are looking for an administrator to support student training/instructors. The work hours for this position are 7:30am - 4:00pm.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 3+ years of related experience
• Demonstrated experience working while under pressure, and being able to react, to quickly changing requirements.
• Demonstrated experience handling multiple tasks simultaneously with minimal supervision.
• Demonstrated experience to effectively communicate both verbally and in writing, to develop a rapport with partners at all levels.
• Demonstrated experience working with Windows-based PCs and common peripherals.
• Demonstrated experience working with standard desktop hardware and standard application suites to include Microsoft Office, Outlook, and Skype.
• Demonstrated experience working with specialized corporate and business applications.
• Demonstrated experience working with information security technologies and security guidelines.
• Demonstrated experience to solicit and define complex user requirements, resolve complex problems, and provide consultations with partners and technical personnel effectively.
• Demonstrated experience to disconnect, relocate, and reconnect laptops and IT equipment.
• Demonstrated experience to easily integrate and share knowledge and information with members of the team.
• Demonstrated experience to acquire and apply advanced technical and leadership skills.

Nice To Haves

• Demonstrated experience as an Administrator.
• Demonstrated experience being a security custodian to include understanding the duties and responsibilities.
• Demonstrated transferring data.
• Demonstrated experience supporting iPad technology.
• Demonstrated experience with exceptional interpersonal and customer service skills.

Responsibilities

• Demonstrated experience working while under pressure, and being able to react, to quickly changing requirements.
• Demonstrated experience handling multiple tasks simultaneously with minimal supervision.
• Demonstrated experience to effectively communicate both verbally and in writing, to develop a rapport with partners at all levels.
• Demonstrated experience working with Windows-based PCs and common peripherals.
• Demonstrated experience working with standard desktop hardware and standard application suites to include Microsoft Office, Outlook, and Skype.
• Demonstrated experience working with specialized corporate and business applications.
• Demonstrated experience working with information security technologies and security guidelines.
• Demonstrated experience to solicit and define complex user requirements, resolve complex problems, and provide consultations with partners and technical personnel effectively.
• Demonstrated experience to disconnect, relocate, and reconnect laptops and IT equipment.
• Demonstrated experience to easily integrate and share knowledge and information with members of the team.
• Demonstrated experience to acquire and apply advanced technical and leadership skills.
• Demonstrated experience as an Administrator.
• Demonstrated experience being a security custodian to include understanding the duties and responsibilities.
• Demonstrated transferring data.
• Demonstrated experience supporting iPad technology.
• Demonstrated experience with exceptional interpersonal and customer service skills.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• A vision plan
• Ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level